They verbally insulted my girlfriend and made her cry. THIS IS OUTRAGEOUS BEHAVIOR!īelow is what this prick wrote on my google as a 1 star review. After he hung up with me he wrote a 1 star review on my Google business page saying I was rude to his girlfriend?! This is how you all do businss? This is the lowest move I have ever seen a business do to another business! Really?! Do the owners of Signpost really think this is an acceptable approach for your sales people to write bad reviews on innocent businesses that your sales people call?! This is who is representing your company?! If I don't receive a call from the business owner or top management within 24 hours I will report signpost to the BBB. It was * the sales guy for SIGNPOST, the one that had called me. 10 minutes later I received a NEW REVIEW ON GOOGLE. I said I was not interested and hung up the phone. I asked if it was a sales call as I was busy, he replied yes. I received a random sales call from this company, SIGNPOST. PLEASE READ THIS BEFORE YOU DO BUSINESS HERE! Absolutely ridiculous customer service and they will suck every penny they can out of a small business. I reached out to cancel after using only half my allotted minutes and was told that I would be billed for another month of service with zero minutes used because I requested to cancel the same day of the new billing cycle. I immediately turned off call forwarding. I had suspected that was happening but did not previously have confirmation. I received a text from the customer stating that her call was not answered and there was no option to leave a voicemail. Again I did not receive a text with call details. A previous customer of mine called me, I was unable to answer so the call was forwarded. I contacted them regarding the issue and never got any guidance or explanation as to what was happening. The last couple months, I noticed that calls would be forwarded and then I would not receive a text or email with the call details. Customer would be scheduled on my google calendar for 130pm appointment and would be told 1130am. I repeatedly had scheduling issues caused by timezone differences. I cant say I would recommend Signpost, but I can at least withdraw my assertion that they are a fraud/ scam. If the customer service rep I spoke to was running the sales dept, signpost would be much better off. She was able to work with me to get 3 out of 4 months of service refunded, which is why I have changed this from one star to 3 stars. I had to cancel my credit card to prevent them from getting more of my money.Īfter Posting this review, I did receive a call from a very helpful customer service rep from signpost. These stopped when I cancelled the service, but they kept billing me. I know this, because for the first 5 months, I would get 20+ emails from signpost daily. I only noticed at the end of the year, so they charged me for 4 months, without providing service. Looking for the right CRM solution for your business buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability. Signpost continued to bill me, beyond the 6 month trial. Signpost is more expensive to implement (TCO) than Google Analytics Premium, Google Analytics Premium is rated with the same score (79/100) as Signpost (79/100). I cancelled before the 6 months finished, as they were over spamming my customers and I was getting a bad response from everyone they were targeting.Īfter canceling, I thought it was over. Learn more about flagging reviews as inappropriate.I signed up for a 6 month trial. If you believe that a Google review violates the posting guidelines , you can flag it as inappropriate. Doing so shows that you pay attention to your customer’s experience. This helps you come across as more authentic. Show that you’re a real person by signing off with your name or initials.It’s best to say something that demonstrates compassion and empathy. For example, bad weather caused you to cancel an event, but you monitor the weather and provide advance cancellation warnings when possible. Show how you can make uncontrollable issues actionable. Explain what you can and can't do in the situation. Acknowledge mistakes that were made, but don’t take responsibility for things that are out of your control. Check your records for the reviewer and their experience with your business. Investigate the reasons behind the reviewer’s negative impression of the business.A positive post-review interaction and your reply shows prospective shoppers that you really care and often leads the customer to update their original review. Instead, suggest that they contact you personally by email or phone to resolve the issue. This includes on Maps, on other services, or in the real world. Do not share personal data of the reviewer or attack them personally.Here are some best practices to keep in mind: Reviews can also help identify points on how to improve future customer experiences. For example, the customer may have had mismatched expectations. Negative reviews aren't necessarily a sign of bad business practices.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |